Model number
	Serial number
	Problem or reason for return

In an effort to improve service to you and to return your bar code scanner repair as quickly as possible, we have designed a quick and easy RMA request form. Email to RMA@metrologic.com.

We also have implemented a new repair program, designed to hasten the return of a working unit to you. The standard turnaround time for repairs is 10-14 days. However, we have a 2-day turnaround option through our E-Z Repair Program (link opened in separate window). Currently, this program applies only to 6720 and 7120 models (available in stock). Other models will be added as they become accessible. Be sure to call Metrologic to find out how you can take advantage of this time saving program and learn of other options also available to you. All designed to minimize your down time!

Our Retail/POS scanner hours are 8 AM to 8 PM, Monday through Friday, Eastern Standard Time. The product return specialist will also quote a flat rate repair cost for your unit if it is out of warranty. Terms of our warranty are available in the installation and users guide. If your guide is not available you can download and print a copy by accessing our guides, manuals and software section and selecting your scanner model number.

Our Industrial scanner hours are 8 AM to 5 PM, Monday through Friday, Eastern Standard Time. The Product Return Specialist will also quote a flat rate repair cost for your unit if it is out of warranty. Terms of our warranty are available in the installation and users guide. If your guide is not available you can download and print a copy by accessing our guides, manuals and software section and selecting your scanner model number.

Here is a quick check list to reference prior to sending in your scanners for repair:

• Have you completed the request form or called Metrologic to receive an RMA number?
• Is your unit securely boxed to avoid damage in transit?
• Is the RMA# written clearly on the outside of the box? If more than one box is being returned, please make sure the RMA number is clearly marked on each box.
• Only return those items listed on the RMA form.
• Do not return any accessories (ie. Cables, power supplies, manuals, stands) with your unit unless instructed by the Technical Support Representative.

For a quick reference diagram, simply click here.